If a Cisco call center customer wanted to have speech recognition or text to speech there was only one name in town. (Part 1) We’re taking our ball and going home: This one is near and dear to me heart. Verification and authentication continue to be huge and the rise of better and better “deep fake” technology will allow for some sort of trust verification service with Nuance biometrics in the middle of it.
Or allow for “signatures” based solely on your voice. Imagine joining a Microsoft Teams meetings where you call in and start speaking and you’re authenticated immediately. Where we’re going we don’t need passwords: Nuance comes with perhaps one of the oldest if not best speech biometrics software. I believe this is going to change that with a huge marketing push of some college student dictating their final paper to their Microsoft Surface device while getting a manicure. Well it’s a decade later and Windows mobile is dead, Cortana’s OS integration has been neutered and I’ve never seen another human being speak to their Windows PC. At the time Microsoft was beginning to make some heavy bets in to the mobile space with Windows mobile. Cortana began in 2014 as a direct competition to Alexa which was released the year before. Windows and Office are already prevalent in the healthcare space, this puts MS in the heart (get it?) of hospital operations and processes.Ĭortana, it was the best of times it was the worst of times: Did you know that Windows 10 was Cortana’s big debut in the desktop space? Yeah neither did anyone else. We’re not talking just dictations or document management, we’re talking EHR, billing, and diagnosis software. This hospital bill is brought to you by Microsoft: Nuance makes the majority of their money from the healthcare sector. This will be a huge boosts to Microsoft’s already huge R&D commitment in this space. This is a huge cache which will no doubt be useful for the upcoming AI wars. Here are my crystal ball predictions: The patent play: Nuance comes with over 2000 patents. I’ve not been able to stop thinking of this move and I’ll be the first to admit that it surprised me, but the more I think about it and the more I talk to others in the industry this is an absolutely brilliant move. Bloomberg reports that Microsoft “is in advanced talks” to purchase Nuance.
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